Refund & Returns Policy

Last updated: January 2026

Thank you for shopping at CraftedBrass.com. If you’re not 100% satisfied, we’re here to help.

Returns

• You have 30 days from delivery to request a return.
• Items must be unused, in original condition, and packaging intact.

Refunds

• After we receive and inspect the return, we’ll notify you.
• Approved refunds are issued within 7–10 business days to the original payment method.

Non-Returnable Items

• Custom orders or personalized items may not be eligible (unless defective).

Return Shipping

You are responsible for return shipping costs unless the item was defective or damaged.

How to Start a Return

Email contact@craftedbrass.com with:

• Order number
• Photos (if damaged)
• Reason for return